Smeg - FAQ

Do you deliver to all of the UK?

The only areas we cannot deliver to currently are the Republic of Ireland and the Channel Islands.

How much is delivery?

Delivery is currently free for all purchases on shop.smeguk.com.

How quickly can my order be delivered?

Delivery times vary based on the items ordered and the location of delivery. You can read more about this here.

Estimated delivery dates (If in stock & picked in the warehouse):

Small appliances approx 3-5 working days
Large appliances approx 7-10 working days

Can I have my item installed?

Regrettably, we do not offer installation via the website.

However, if you require a connection, removal, or specialist delivery please call 0344 557 9907 or email stjames@smeguk.com to make your purchase or place your order.

Can I change my delivery date?

Yes. You can do this via the SMS the delivery team sent you when you made the booking.

Can I arrange to have my delivery left in a safe place?

For small appliances only such as a kettle or toaster, you can request for your order to be left in a safe place. This can be done once you have received your tracking number via SMS.

My appliance arrived damaged, what do I?

Let us know a soon as possible, please click here for more info

I have changed my mind, can I return my order?

Yes, if you have had your products for fewer than 14 days. Read more about this here.

My product is faulty, what do I do

Let us know so we can help resolve this as quickly as possible. Click here so we can point you in the right direction.

Can I amend my order?

Depending on what stage your order is at we may be able to make some amendments.

Please contact us here and select Smeg Online Store – Order Support / Amend My Order from the drop down menu and we’ll let you know what the options are.

Please note that we are not able to make certain amendments to your order. These include:

Changing the delivery address
Changing the model or colour of the item(s)
Adding item(s) to your order

Should you need to do any of the above you will need to cancel your existing order and place a new one. Please click here and select Smeg Online Store – Order Support / Cancel My Order from the drop down menu.

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Frequently asked questions

The only areas we cannot deliver to currently are the Republic of Ireland and the Channel Islands.

Delivery is currently free for all purchases on shop.smeguk.com.

Delivery times vary based on the items ordered and the location of delivery. You can read more about this here.

Estimated delivery dates (If in stock & picked in the warehouse):

Small appliances approx 3-5 working days

Large appliances approx 7-10 working days

Regrettably, we do not offer installation via the website.

However, if you require a connection, removal, or specialist delivery please call 0344 557 9907 or email stjames@smeguk.com to make your purchase or place your order.

Yes. You can do this via the SMS the delivery team sent you when you made the booking.

For small appliances only such as a kettle or toaster, you can request for your order to be left in a safe place. This can be done once you have received your tracking number via SMS.

Let us know a soon as possible, please click here for more info

Yes, if you have had your products for fewer than 14 days. Read more about this here.

Let us know so we can help resolve this as quickly as possible. Click here so we can point you in the right direction.

Depending on what stage your order is at we may be able to make some amendments.

Please contact us here and select Smeg Online Store – Order Support / Amend My Order from the drop down menu and we’ll let you know what the options are.

Please note that we are not able to make certain amendments to your order. These include:

Changing the delivery address

Changing the model or colour of the item(s)

Adding item(s) to your order

Should you need to do any of the above you will need to cancel your existing order and place a new one. Please click here and select Smeg Online Store – Order Support / Cancel My Order from the drop down menu.

To find answers to any other questions, or to get in touch with us directly, please click here.