Yes, you can. When on product pages look for the “Compare” option beneath the add to basket and delivery information on the right hand side of the screen. Select the check box. This will add the product to the comparison list. You can compare a maximum of 4 products.

To see the technical specification for an appliance please visit our website here.

Please call 03445735573 (option 2) or email stjames@smeguk.com to discuss this.

Unfortunately, we do not accept orders that are placed from outside of the UK.

Please call 03445735573 (option 2) or email stjames@smeguk.com to discuss price-matching options.

Yes, to order over the phone please call 03445579907 (option 2, then option 3).

We accept Visa, Visa Debit or Mastercard.

Yes, once your basket value is over £1000, you will see the option to ‘Pay by flexible finance’ at checkout. To learn more about this please click here.

Credit subject to status and affordability. Smeg (UK) Limited FRN: 973917 trading as Smeg are authorised and regulated by the Financial Conduct Authority. We are a credit broker, not a lender – credit is subject to status and affordability, and is provided by Novuna Personal Finance, a trading style of Mitsubishi HC Capital UK PLC. Terms & Conditions Apply. The register can be accessed through http://www.fca.org.uk.”

We deliver to most of the UK, but there are some places we can’t get to right now.
If you live in the Scottish Highlands or remote parts of Scotland, unfortunately we are temporarily unable to deliver to these locations.
If you live in the Channel Islands, the Isle of Man, Isles of Scilly, Northern Ireland, or the Republic of Ireland, we’re sorry, but we can’t deliver to you.

Unfortunately not, please click here to find the relevant Smeg subsidiary.

Delivery is currently free for all purchases on shop.smeguk.com.

Delivery times vary based on the items ordered and the location of delivery. You can read more about this here.
Estimated delivery dates (If in stock & picked in the warehouse):

• Small appliances approx 3-5 working days
• Large appliances approx 7-10 working days.

Once you have received your order confirmation our trusted delivery partner will send you an SMS to book your delivery window. Speed of delivery will be dictated by your location, but you will always be offered the earliest available delivery date. Delivery is currently free for all purchases on shop.smeguk.com.

Yes, we offer connections for all large appliances. Once you have selected your product, the relevant connection and removal service will be available to add to your order. For Connection T&Cs please click here.

Each appliance will have different requirements. To view the requirements that your appliance needs please click here.

Yes. You can do this via the SMS the delivery team sent you when you made the booking.

Unfortunately not, your appliance must be handed to you to avoid your appliance getting damaged or stolen.

Once your order is out for delivery you can track it via the SMS sent from the delivery team.

One of our trusted 3rd party courier's will deliver your order, they are selected specific to individual order requirements.

The delivery company will either return the item to us or notify us of a failed delivery. We will then get in contact to rearrange the delivery with you.

Let us know so we can help resolve this as quickly as possible. Please click here and select the 'Amend order' option.

Unfortunately, you cannot order online and collect instore.
However, you can speak to someone in store to see if they have the appliance in store before heading down to purchase. You can do this by calling 03445735573 (option 2) or email stjames@smeguk.com.

Yes, our delivery team will unpack your new appliance and take all the packaging away. Please note that if you choose to return your appliance it needs to be unused and in its original packaging. More information about our returns policy is available here.

Depending on what stage your order is at we may be able to make some amendments.
Please contact us here and select 'Amend my order' – Order Support / You will then need to input your order reference, reason for contact, and a few more details.

Yes, to get a copy of your manual please click here and enter the model number for your appliance.

Yes, if you have had your products for fewer than 14 days. Contact us about this here.

• If you haven’t used your appliance and still have the original packaging, we will refund you minus the original delivery cost.
• If you no longer have the packaging or have used your appliance there will be a cost related to returning your product, this could be up to £99.00.
• The team will contact your directly to arrange collection. Once we’ve collected it you will receive your refund within 14 days, minus any charges. Please note if you purchased any services with your new appliance, we will not be able to refund you for these as they will already have been completed.
• If you’ve had your appliance for more than 14 days, we are sorry, but we cannot offer to take it back or offer you a refund.
  

If you need to exchange your product, please contact us here and Amend My Order from the drop-down menu and we'll let you know what the options are.

If you have a problem with your product and do not have proof of purchase please complete our online support portal form here. Please note we are unable to authorise any returns where you do not have proof of purchase, your confirmation email can also act as proof of purchase.

Let us know a soon as possible, please click here to contact us.

Let us know so we can help resolve this as quickly as possible. Click here so we can point you in the right direction.

Please complete our online support form if you need to make a complaint. You can do this here.

Appliances purchased through our online stores are supplied complete with a manufacturer's 2-year guarantee. Some products are also eligible for extended promotional warranties.

To register your warranty, click here.

We won’t be able to offer a repair or replacement free of charge if your product is out of warranty, but we may still be able to help in some way. Please fill out our online support form here.

Yes, we have a Showroom at our head office in Abingdon, and a Showroom in our London store. Please click here to book

We would advise to book an appointment to ensure there is someone available to assist you. To book an appoinment please click here.